Introducing our new SLA and ThulaMoya+ App, From R 400.00 per month*
At Thula Moya Energy, after-sales service is important to us.
After completing the installation of your system, we want you to get the most out of your clean energy. Our Operations and Maintenance procedures are getting a makeover, so we’re rolling out forward-thinking, accountable after-sales service for every commercial and residential client, guaranteeing peak performance long after it’s switched on.
Our new Service Level Agreement (SLA) is built for all our customers, businesses and residential alike, who refuse to gamble with downtime, and we want to back that up with clean and professional commitments.
*This special offer is determined by and includes solar panel cleaning costs, annual system servicing, system performance monitoring software, and travel costs over a three-month period. Please read the “Billing and terms” section at the end of this article for more information.
Find out how much you will pay
What’s in the SLA?
When you sign up for our commercial or residential full-service SLA package, you get:
- 3 free callouts per year
- Annual electrical and mechanical inspections
- 2 solar panel cleaning callouts per year – dirt, dust and animal droppings can impact the performance of your panels, so we get it off for you
- Mounting structure checks
- Monthly performance reports delivered to you before the 7th of every month (commercial only), and this data is captured on the app for download by the client
- Ongoing system monitoring, so we will know when something is off before you do
- Free access to the ThulaMoya+ App, allowing you to monitor performance and get immediate alerts when something happens
ThulaMoya+ SLA
Every SLA client also gets FREE access to our new ThulaMoya+ App, which is normally a R120/month (ex VAT.) subscription on it’s own, giving you full visibility over your system with:
- Real time performance monitoring
- Monthly reports and energy data at your fingertips
- Issue logging and support ticketing
- Immediate notifications when something needs your attention
Billing and terms
Our SLA is a quarterly charge paid in advance with the first payment due at the commencement of the agreement, and subsequent payments due on the first day of each new quarter thereafter (i.e. every three months from the start date.)
Through this process, you are guaranteed a 1 working-day response time for all non-critical issues (i.e. system mode modifications). It excludes damages from natural disasters, theft, vandalism or ISP/connectivity failures. It is important to note that this Agreement is not a warranty, meaning equipment purchased from us is covered by the manufacturer’s warranty, and the replacement and repair of any defective parts are covered by the manufacturer’s warranty.
Why this matters
Most solar providers ghost their clients the moment the invoice is paid. We don’t.
We’re here for the lifecycle of your system, from installation to optimisation. When your system underperforms, you lose money, and when you lose money, we lose credibility.
If you’re ready to move ahead with next-level performance, then an SLA with us is your next step.
